Rapport! What is it good for?

Building and maintaining rapport goes well beyond Step 2 of the WZ method. In order to effectively build rapport with an individual, the interviewer needs to be aware of how and (more importantly) why people warm up to one another in the first place. Leveraging an empathetic approach from the introduction all the way through the conclusion of the conversation will differentiate between a good conversation and a great one.

Instructors

Tony Paixão

Tony Paixão, CFI®, CFE,  is a Certified Forensic Interviewer, speaker and consultant for Wicklander-Zulawski & Associates, Inc.  (WZ).  Tony has served in a variety of roles both in the public and private sectors. He is also an active member of the International Association of Interviewers (IAI). Tony has conducted investigations and interrogations for hundreds of cases ranging from retail fraud to homicide to sexual assault and employee relations matters.

Tony began his career working in law enforcement. During this time, he served as a pre-trial officer, a police officer with the University of Virginia (UVA) and as a Special Agent with the Naval Criminal Investigative Service (NCIS). With UVA, Tony completed Crisis Intervention Training (CIT) and primarily worked traffic along with foot/bike patrol.  While with NCIS, Tony was a member of the Family and Sexual Violence Unit where he managed cases primarily dealing with child sexual assault, child pornography, domestic violence and sexual harassment. Tony made a personal decision to leave the public sector and continue to pursue his passion with investigations and interview techniques in the private sector. Tony quickly advanced to a regional level leadership position covering over 390 locations from Maine to Florida. During this time, Tony was directly involved in multiple companywide initiatives including the development of the operational audit that was used in all locations nationwide, the creation and implementation of the physical security assessment, the development of the investigation and interview protocol and complete overhaul of all roles and responsibilities companywide across all departments.

Tony graduated from James Madison University with a BS degree in Justice Studies. During Tony’s career, he also obtained the Certified Fraud Examiner (CFE) certification. 

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